Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 3
Registered: ‎05-03-2020


4 months ago I noticed I wasn’t receiving any voicemails. I checked my call forwarding and to my shock my ‘unanswered calls’ were being forwarded to another mobile number unknown to me! I removed the call forwarding and dialled the mobile number a few times but it just went into an 02 answerphone. So anyone calling me would have thought it was my mobile voicemail and just left a message. So for 2 months I have lost all voicemail messages.
So this evening I heard that someone else had left a voicemail last week and was wondering why I had not got back to them. Again I checked my phone and again call forwarding for ‘unanswered calls’ had been set up to go to another mobile number!! I am the only person who has access to my phone. When calling O2 they said that they cannot help and won’t give me any idea of who the number belongs to (I have a screenshot of the number). How is this happening? It’s freaking me out that someone could be listening to all my voicemail messages? And this is the second time my phone has been diverted to this mobile number without my knowledge? Anyone able to help?
Posts: 115,873
Topics: 571
Solutions: 15,927
Registered: ‎04-04-2012

Re: Help


I don't think the diverts can be set remotely except by customer service, so this sounds a bit fishy to me.

I'll tag @Martin-O2 who may be able to get this looked at by O2 for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎05-03-2020

Re: Help

Level 70: Enigma
Posts: 16,947
Registered: ‎31-03-2010

Re: Help

@Opal3 If O2 won't give you any help, they will allow you one free number change. A drastic measure, and a pain to let all your contacts know, but that may be your only solution.


Posts: 84,088
Topics: 580
Solutions: 4,255
Registered: ‎04-01-2009

Re: Help

Level 1: Joiner
Posts: 3
Registered: ‎05-03-2020

Re: Help

No it’s not
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Help

Hi there @Opal3 , just came across your topic here and I'd like to get someone on our end to have a look and see what we could do. I'll need some additional details to be able to pass this on so I'll drop you a private message here on the community shortly!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy