Help please

[Annee1]

Hello,

Please can someone help ?

Had pay as you go phone and now have gone over to monthly, how on earth do I get my new phone to have my old number ?

Have put in my old sim into new phone but it's still on the payg and not the contract......what am I doing wrong and what do I need to do.

Annee 

[MI5 · Accepted solution]

See the moving from PAYG to pay monthly instructions here http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[Annee1]

Thank you, I did see that but was unsure of what number to put in.....do I put in the number I want it to still be or the one that is on the sim card that came with the phone.

sorry if it seems I'm a bit thick but tech is not a strong point.

[MI5]

You start the process with the sim that has the number you want to keep.

[Marjo]

Hey @Annee1 Did you manage to get anywhere with this in the end?