HOW TO GET IN CONTACT WITH 02?

[Jim1969]

How can you get hold of customer service advisor? Have spent most of today between meetings in a hold queue on the phone and my iPad has been continually checking to see if a virtual assistant is available, but the virtual assistant never comes. I went into a nearby store but they told me my query could only be dealt with online or on the phone! It's a quandary! 

[Cleoriff · Accepted solution]

@Jim1969Sorry you have to persevere......8-8.30am is the best time to try...

http://www.o2.co.uk/contactus

[jonsie]

Waiting times at this time of the year are horrendous. As above, early morning is best.

[adampjacob]

These sort of wait times seem normal all year round. Customer service seems poor! 

[adampjacob]

When I select "Ask our virtual assistant", it takes me to the Community page. This is not what I consider a Virtual Assistant to be. This is me having to search for my own answers. What I really need is to speak to someone to ask a specific question. If there is a problem  with the Virtual Assistant, there should be a message to inform me, rather than just taking me to a (unhelpful) web page. 

I am not impressed. 

[gmarkj]

If your question is general, then we might be able to help @adampjacob 

If you need something directly related to your account then you would need to contact customer services.