HELP! iPhone 5 Unlatching request rejected?

[Anonymous]

Hi,

I have been trying to unlock my iPhone 5 using the online form. The first time the request was rejected as my new SIM Card had barely been used. I realised this and made a few calls/texts/web... it is now showing in my 02 account as attached to my Mobile number.

However, immediately after receiving the rejection e-mail I filled out the form again to be rejected again (and again 24 hours later), but this time with the following message 2x:

"

** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2 Customer Service

"

How long must I have to wait before I am able to re-apply for the unlock?

Any help would be greatly appreciated.

Regards

[viridis]

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@Anonymous wrote:

I have just contacted O2 Customer Services on Live Web Chat (Rajiv)......

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 Call, while live chat can deal with account based questions, I have found that the outcome of situations like this leave a lot to be desired if the script is deviated from.

[jonsie]

If it can't be Googled then.....

[Anonymous]

According to him - I shoukd go back to where it was purchased from as they are the ONLY ones that can unlock the handset.

I tried to be as polite and assertive as I could. I even told him that had my IMEI been registered with the number the first time... the lock would've gone through. It is ONLY because I then sent multiple requests in a short space of time that a system block had been placed for sending multiple requests.

He says there is no such block in place and the only reason that I got that message is bacause it was NOT purchased from O2.

Call O2 instead?

[Cleoriff]

CALL!! 

[Anonymous]

He offered a second solution as well.... Buy another PAYG Sim Card ... top up £15 and request an unlock... Instead of using my contract SIM. I told him... it's still O2 unlocking the Phone? And what if I got the same reply... he said... they would do it over on their system.

[Cleoriff]

@Anonymousthis guys answers beggar belief to even me..and I am renowned as being technically challenged... Basically he is asking for you to pay for an unlock...which should be free if you are on contract...if I understand this correctly..

[jonsie]

CALL....fgs

[viridis]

Really? ??
That's a bit err "scammy"

[Anonymous]

Thanks guys... I appreciate your help. I'll give them a call soon... I've just got a few things to do right now... But I'll definitely give em a call and let you know how I got on

[jonsie]

I wish you very good luck. Calling will sort out your problem for sure.