on 23-06-2015 03:18
on 23-06-2015 03:18
Hi,
I have been trying to unlock my iPhone 5 using the online form. The first time the request was rejected as my new SIM Card had barely been used. I realised this and made a few calls/texts/web... it is now showing in my 02 account as attached to my Mobile number.
However, immediately after receiving the rejection e-mail I filled out the form again to be rejected again (and again 24 hours later), but this time with the following message 2x:
"
** THIS IS AN AUTOMATED MESSAGE **
Hi,
This iPhone unlatching request has been rejected as there are multiple
unlock requests received.
Thank you,
O2 Customer Service
"
How long must I have to wait before I am able to re-apply for the unlock?
Any help would be greatly appreciated.
Regards
Solved! Go to Solution.
on 23-06-2015 17:54
on 23-06-2015 17:54
on 30-06-2015 11:52
on 30-06-2015 11:52
on 30-06-2015 12:42
on 30-06-2015 12:42
@Anonymous wrote:
Sorry for the late reply... But it was all sorted over the phone.
If anyone has the same problem in the future... Please don't bother with the people on WebChat and just call O2.
Live chat certainly failed to sort out your simple problem @Anonymous...thanks for your feedback and glad it's sorted
Veritas Numquam Perit
on 30-06-2015 14:26
on 30-06-2015 14:26
@Anonymous wrote:
Please don't bother with the people on WebChat and just call O2.
The very same advice we always give too
on 30-06-2015 14:33
on 30-06-2015 14:33
Love live chat, yet another fail for a simple request.