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Freezing phone

David82
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on ‎26-09-2019 18:35

on ‎26-09-2019 18:35

Has anyone else had an issue with their iPhone freezing since the update last week??
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MI5
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on ‎26-09-2019 18:38

on ‎26-09-2019 18:38

@David82 

No freezing problem but the mail app is acting weird. 

I'm going to do a full backup and restore when I get the chance. That might help you too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎30-09-2019 13:59

on ‎30-09-2019 13:59

@David82 did you give the backup and restore option a go and if so how did it go? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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David82
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on ‎30-09-2019 14:24

on ‎30-09-2019 14:24

Still freezing going to take it to my local shop Thursday
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Martin-O2
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on ‎30-09-2019 15:01

on ‎30-09-2019 15:01

Sorry to hear that @David82! Please give us an update on how it goes at the store. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
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on ‎01-10-2019 08:24

on ‎01-10-2019 08:24

@David82 

There is another update available now.

13.1.2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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