Free 12 months of Apple TV

[Susan6]

I’ve just upgraded to an iPhone XR. I was promised 12 months free of Apple TV. I’m being offered 7 days when I log in. Does anyone know how to get this to work? Thanks!

[MI5 · Accepted solution]

@Susan6 

You just login with the same Apple ID you use on the eligible phone, but it's only one offer per household and no repeats.

All T&C's here https://www.apple.com/uk/promo/pdf/UK_TV_Plus_Promo.pdf

PS, It's an Apple promo, not O2 so if you meet all the criteria and still can't get it, you need to call Apple.

[Susan6]

Thanks for replying. I don’t see why I wouldn’t be eligible and I’ve logged in with my Apple ID. I know it’s an apple promo but o2 are the ones who said I’d get this, so really I think they should be helping!

[MI5]

You'll get far more sense out of Apple @Susan6 

Be sure to let us know what they say please.

[Susan6]

Update! Well, I got my free 12 months but it wasn’t easy! I spent an hour on a web chat with Apple support and had to send them screen shots of the o2 website where the offer is advertised and proof of purchase for my new phone. I was asked a lot of questions! I was finally given a code to redeem on the Apple TV app, and thankfully it works. I just hope it’s worth it! I didn’t ever find out what the problem was, though.

[MI5]

Glad you got sorted with Apple @Susan6