Facetime, imessage & personal hotspot

[Anonymous]

Hello,

I've just upgraded my o2 contract phone to an iphone 5s from a 4. I've had it for 4 days now and facetime, imessage and personal hotspot aren't working.

For facetime and imessage i get the following error message -"an error occurred during activation. Please try again." I have tried turning it off and on and also reset network setting but no joy.

For personal hotspot i just tried to use it for the first time and it has disappeared from settings!

Any ideas?

Thanks

[Anonymous · Accepted solution]

Hi.

Apple link http://support.apple.com/kb/ts4268

Ensure there are no pending carrier updates.

http://support.apple.com/kb/ht1970

Talk to O2 regarding tethering so they can check your account. It's only currently available to pay monthly customers. Ring them from your mobile on 202.