cancel
Showing results for 
Search instead for 
Did you mean: 

Exchange

Katie9
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently bought the iphone 11 pro but i ordered the wrong one - it was meant to be the iphone 11 pro max. 

 

i have tried calling o2 several times but due to the circumstances i cant get through. 

 

Does anyone know what i should do as i need to chnage it within 14 days of purchase.

 

Thanks

Message 1 of 6
1,244 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 152973 Posts
  • 652 Topics
  • 29196 Solutions
Registered:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,237 Views

Cleoriff
Level 94: Supreme
  • 130403 Posts
  • 838 Topics
  • 7608 Solutions
Registered:
Message 3 of 6
1,237 Views

gmarkj
Level 67: Unsung hero
  • 13093 Posts
  • 95 Topics
  • 1181 Solutions
Registered:
Unfortunately you just have to keep trying customer services.
See some advice on the below link:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
1,233 Views

TallTrees
Level 52: Innovator
  • 14055 Posts
  • 124 Topics
  • 410 Solutions
Registered:

Hi @Katie9 

 

If you are going to call customer services

call EARLY 08.00am and stay on line.

Probably the best time in the circumstances.

Best wishes TallTrees

 



HAPPINESS IS BEE SHAPED

Message 5 of 6
1,227 Views

jonsie
Level 94: Supreme
  • 97037 Posts
  • 614 Topics
  • 7200 Solutions
Registered: