Error code 14 apple watch

[JJsteward999]

5 hours on with o2, no solution found to fix even after an esim reset. Also spoken with Apple and they remotely dialled into the watch, no issue there either.. This is an o2 issue and they just can not help or find me a solution. I cant even get to adding my details into the apple watch mobile data plan, section as it just gives me the error code 14. I have purchased the data plan 10 days ago... at the verge of simply walking away from o2 now and swapping network... Please help some one 

[JJsteward999]

@pgn could you possibly assist? thanks 

[pgn]

Hi @JJsteward999 - I don't have access to any accounts, as a regular customer of O2 like yourself - but I can tag @O2Sarah- who is on now, and she will need some info from you to proceed. Watch out for a message from her presently, I expect 👍

[JJsteward999]

Thanks so much 👍

[JJsteward999 · Accepted solution]

Dear all, it's solved now! A combination of re-setting the E-sim of the watch connection via o2, Apple running diagnostics, and around 4 hours on calls to O2 and a few hours here also. Lets hope it stays connected this time 🤞🤞🤞

[Cleoriff]

Pleased to hear it's sorted @JJsteward999. Fingers crossed hey? 😂

[Si_pintsize]

Hi Buddy how did you resolve the issue as I'm in the same position as you 

Many Thanks Simon

[pgn]

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@Si_pintsize wrote:

Hi Buddy how did you resolve the issue as I'm in the same position as you 

Many Thanks Simon

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It starts with a tag to an O2Advisor: @O2Jonathan is on for the next hour, if he's free, otherwise it is @O2KyleW until 8pm today. No advisors tomorrow, @Si_pintsize - so hopefully one of them contacts you via PM here shortly.

[O2KyleW]

I will PM you shortly

[thebigdan32]

I'm struggling with the same - reference code 14.  @O2Sarah are you able to help?