Solved: Re: Door Sawp

Anonymous · ‎09-10-2016

I have a Door Swap arranged for later this week.

I have a couple of questions.

I assumed it would be a courier who delivered the replacement phone and collected the faulty phone. On a Live Chat it was siad that it would be a member of the 'O2 Support Team'. Does anyone know which is correct?

Also do I package up the faulty phone prior to collection?

Thanks

adamtemp64 · ‎09-10-2016

It should be the courier and they will have the packaging for the swap

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎09-10-2016

It should be the courier and they will have the packaging for the swap

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎09-10-2016

Makes you wonder where live chat get it from

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-10-2016

O2 Support team? Who are they then?

Veritas Numquam Perit

Anonymous · ‎09-10-2016

Thanks.

Yeah I pretty much gave up when live chat told me to package it up and keep it with me - so that would have have been really useful to have it with me in Cheshire when the 'O2 Support Team' called at my house in Cumbria

MI5 · ‎09-10-2016

You couldn't make it up - but live chat will

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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