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Door Sawp

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Anonymous
Not applicable

on ‎09-10-2016 19:43

on ‎09-10-2016 19:43

I have a Door Swap arranged for later this week.

 

I have a couple of questions.  

 

I assumed it would be a courier who delivered the replacement phone and collected the faulty phone.  On a Live Chat it was siad that it would be a member of the 'O2 Support Team'.  Does anyone know which is correct?

 

Also do I package up the faulty phone prior to collection?

 

Thanks

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adamtemp64
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on ‎09-10-2016 19:52

on ‎09-10-2016 19:52

It should be the courier and they will have the packaging for the swap 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
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on ‎09-10-2016 19:52

on ‎09-10-2016 19:52

It should be the courier and they will have the packaging for the swap 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎09-10-2016 20:13

on ‎09-10-2016 20:13

Makes you wonder where live chat get it from tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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‎09-10-2016 21:17 - edited ‎09-10-2016 21:18

‎09-10-2016 21:17 - edited ‎09-10-2016 21:18

O2 Support team? Who are they then? Confused

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Anonymous
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on ‎09-10-2016 21:21

on ‎09-10-2016 21:21

Thanks.

 

Yeah I pretty much gave up when live chat told me to package it up and keep it with me - so that would have have been really useful to have it with me in Cheshire when the 'O2 Support Team' called at my house in Cumbria Astounded

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MI5
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on ‎09-10-2016 21:56

on ‎09-10-2016 21:56

You couldn't make it up - but live chat will slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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