cancel
Showing results for 
Search instead for 
Did you mean: 

Disable 3G Option removed in carrier update

Anonymous
Not applicable

Hi,

 

As i'm sure others have noticed, the option to disable 3G for iphone has recently been / being removed via a carrier update. This was obtainted for me through itunes.

 

I cannot stress how incredibly annoying this is. Everywhere i go i have dreadful reception for 3G which causes both my battery to die almost twice as quick and also means i have awful phone signal for voice conversations.

 

I've recently signed up to a new 24 month contract after getting the new Iphone 5S but would like to know if this can be re-enabled in anyway???

If not, does anyone know if i am within my rights to cancel my contract over this?

I have no landline at home so now not having the option to switch to 2G indoors makes my new iphone useless when i would like to actually use it to talk to someone!!

 

Thanks,

Phil

Message 1 of 31
9,808 Views
30 REPLIES 30

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:
Aha, so it's purely down to the carrier file....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 31
4,546 Views

RueDrBouree
Level 4: Observant
  • 45 Posts
  • 1 Topics
  • 3 Solutions
Registered:

The 4s doesn't work on 4G so there would be no point in having the switch off 4G option.

Been an O2 customer (off and on) since 1995
Message 12 of 31
4,545 Views

Anonymous
Not applicable

@MI5 wrote:
I think the 4s is still on 7.01...?
No updates showing OTA but I haven't tried iTunes....

is their a way to check what carrier update a person is on ?

 

My carrier is showing :  o2 15.1

Message 13 of 31
4,544 Views

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@Anonymous wrote:

@MI5 wrote:
I think the 4s is still on 7.01...?
No updates showing OTA but I haven't tried iTunes....

is their a way to check what carrier update a person is on ?

 

My carrier is showing :  o2 15.1


I'll check when she gets in....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 31
4,542 Views

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@RueDrBouree wrote:

The 4s doesn't work on 4G so there would be no point in having the switch off 4G option.


Agree completely but I can't toggle the 3G switch anymore.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 31
4,538 Views

Anonymous
Not applicable

@MI5 wrote:

@Anonymous wrote:

@MI5 wrote:
I think the 4s is still on 7.01...?
No updates showing OTA but I haven't tried iTunes....

is their a way to check what carrier update a person is on ?

 

My carrier is showing :  o2 15.1


I'll check when she gets in....


Ive highlighted this thread to Toby to see if we can find out why o2 is pushing this out.

 

I don't see Apple doing this off their own back !

Message 16 of 31
4,536 Views

Leebroath
  • 81 Posts
  • 13 Topics
  • 0 Solutions
Registered:
Carrier O2 15.2 slight_smile
Message 17 of 31
4,532 Views

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:
I won't say "like Android" but there should be the option to have, 2G, 3G, 4G (if applicable) or "Auto"....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 31
4,531 Views

Anonymous
Not applicable

@Leebroath wrote:
Carrier O2 15.2 slight_smile

Are you using 4G

 

Ref the different carrier details to mine ?

Message 19 of 31
4,526 Views

MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:
15.0 here.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 31
4,515 Views