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Device Plan

Ulrik
Level 1: Joiner
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on ‎07-04-2022 21:24

on ‎07-04-2022 21:24

I have just received my new IPhone 13, and I cannot make calls, and I also cannot send text messages, but I can receive both. I using the same number as on my old phone. When I check Mobile Date under settings, then I can see that the new phone is asking me add a Data Plan. The Data plan is set up on MyO2. How do I get it set up on my mobile?

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MI5
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‎07-04-2022 22:06 - edited ‎07-04-2022 22:07

‎07-04-2022 22:06 - edited ‎07-04-2022 22:07

@Ulrik 

Are you using your old sim or did you sim swap to activate the new one?

Guide: Sim Swap: a mini guide 2017 update 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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