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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9972 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384902 Views
  • 4 replies
  • 0 kudos

Airtime rewards

Hi I'm unable to download the O2 airtime rewards app. Can you help. Lorraine

Resolved! Apple watch

I upgraded my Apple Watch yesterday and although I have a data plan with it the watch is telling me I haven’t a plan and the old watch plan is still showing in my account. I tried transferring but my watch isn’t recognised.

Shemary by Level 1: Joiner
  • 560 Views
  • 1 replies
  • 0 kudos

Resolved! Data not working in Jersey

I recently visited Jersey and whilst on the flight I opted for Flight Mode then on landing switched back to normal. Although I received a text (text being the optimal word there) to say my data would work normally from my plan I had no data until lan...

Thomo by Level 1: Joiner
  • 3083 Views
  • 9 replies
  • 0 kudos

Resolved! New sim

I’ve just upgraded and transferred all the stuff in my old phone to my new one which is fine. It won’t however set up to make calls etc. it’s not reading the sim but if I take it out, I’m told that there isn’t a sim inserted. I’ve tried a soft reboot...

Ktc2112 by Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

Missing Phone

I upgraded my phone at the weekend. I got a message to say that DHL will be delivering the phone on the 21/02/22. I took time off work to wait for this delivery. The time slot I was giving had almost past, I went to track the order only to find out i...

Fred2 by Level 1: Joiner
  • 804 Views
  • 2 replies
  • 1 kudos

Out of stock iphone 13 pro

I ordered a new phone - iPhone 13 pro last week and i got a confirmation email and moments later I got an email saying the product was out of stock. I contacted the O2 customer service and they said the products take a week or two to come back into s...

Abigail1 by Level 1: Joiner
  • 1682 Views
  • 4 replies
  • 0 kudos

What’s app

Hi can anyone help me to transfer my what’s app messages from my old iPhone to my new iPhone. I have don’t the back up etc but it’s not worked.thank you

Yvonne62 by Level 1: Joiner
  • 554 Views
  • 1 replies
  • 0 kudos

Resolved! About my o2 AirPods order

Hi there I made an order on Tuesday on the AirPods 3rd gen and i haven’t received nothing on when it’s gonna get here

Nh2 by Level 1: Joiner
  • 605 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

I would like to upgrade to a iPhone 13 mini , at the moment I’m on sim only and I’m just wondering what will happen if I upgrade, will I still keep my same number if I continue with the upgrade on the my O2 app ?

Grambo by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Resolved! Being charged for something I did not agree too

I am charged for something I did not agree too. Package sent in error, which I sent back via DPD. How does this happen and have received a letter in the post stating that I have agreed to an apple iPad???????? Unable to phone or receive calls except ...

A_Hurter3 by Level 1: Joiner
  • 592 Views
  • 1 replies
  • 0 kudos