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Delivery still in progress

MrKipling56
Level 1: Joiner
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Hi, on Friday morning I went to upgrade my phone. I completed the delivery for the IPhone 13. When it came to delivery options it gave me an option of between 6-10pm of the same day. But over 24 hours on from completing the order I still have no updates. It still shows as in progress, but no emails since. I paid the £15 for delivery etc to just sit in last night and not receive anything. I cannot get through to customer service, nor webchat. I’m unsure what to do, as I have been checking that the specific phone i ordered and in the specific colour was in stock, which it was. I’ve had no updates to say otherwise. I know it’s highly doubtful that it’ll get delivered today (Saturday), but I just don’t get why same day delivery was an option when you don’t even receive it within the given timeframe. 

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MI5
Level 94: Supreme
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Registered:

@MrKipling56 

Stock levels on website mean nothing.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@MrKipling56 

Stock levels on website mean nothing.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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