Delivery expectations for iPhone 7 PLUS?

[Anonymous]

Seperate thread for 7+ customers to update each other.

[RossP81]

Result are you hoping it doesn't arrive within the 21 days ?

[Anonymous]

I mean 21% off the phone itself would be pretty sweet! I'm out of the country currently for work and then on holiday from Wednesday until the 9th of October, so let's see... 

But then I kinda want my phone... 

[mrsbaker1]

@Anonymous

my mistake. 7 Plus 😂

[Anonymous]

Hadn't spoken to Web Chat for a while and I was missing them, so....

O2: Hi my name is *******, how may I help?
ME: Hi, I pre-ordered the iPhone 7 Plus Silver 256GB at 08:30 on Friday 9th Sept. My brother ordered the exact same phone at 5:30pm on Friday 9th Sept. He received his on Friday, and I'm still waiting. Doesn't seem right to me. Can you give me an order update on my order ********* please
O2: I'll check this for you and help you.
O2: Am I chatting with the account holder ?#
ME: Yes
O2: Can you tell me the 1st and 3rd characters of your security answer please?
ME: **
O2: Perfect Match ! thanks for the validation of the account.
ME: No problem
O2: While I check this for you, how's your day so far ?
ME: Not bad thanks. I imagine you're having a nightmare with all these iPhone 7 queries
O2: different day same routine at work. But bit busy with new iphone7.
ME: I bet. Hoping to get some good news as it's strange my brother pre-ordered 9 hours after me but got his phone first.
O2: Thank you for waiting
ME: No problem
O2: I've checked this for you and can see that your order will be ready at the store on 23/09/2016. We’re really sorry about the wait - this year there’s been a market-wide delay in receiving iPhone stock.
ME: Oh OK. Seems strange I ordered first and am still waiting. Are you sure it will be there on the 23rd?
O2: Yes as I can see that the delivery date is updated Once the handset will get despatch you'll get notified via texts and email with all delivery details.
O2: I know this year our customer is facing bit trouble to get the new Iphone but this we haven't got much from apple but we are trying to get this resolve asap.
ME: OK so this delivery date has been updated since I placed the order?
ME: Only asking because I can't see any changes in my order on MyO2
O2: It has been updated when we got the stock as you order first so it will be deliver it however there is wait time of deliver upto 6 weeks.
O2: Once you get the phone and start using it will be updated automatically.
ME: Oh, so it may not be the 23rd? It may be 6 weeks??
O2: Usually it is 6 weeks but as We’ve prioritised your order and we’ll be on 23rd.
ME: Excellent, so I will have it on the 23rd. That's good
O2: Yes correct for sure you can enjoy it!
ME: Superb, thanks for your help
ME: Hope things calm down and things get better for you
O2: We value you as a customer and we try to make chat service easy to our customers.
O2: Yeah we are hoping to get this sorted as soon as possible can take nice breath.
ME: Take care
O2: Thank you so much for being so kind to me and I really appreciate it.

My original click and collect date was 23/09 when I got my confirmation email, so not begrudging the date being the same. 

[Anonymous]

Don't really understand what they meant by the order not being updated on MyO2. So does that mean once you've received the phone your online order status will then change? So those on the 9th could expect their phones possibly this week? 

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ME: Only asking because I can't see any changes in my order on MyO2
O2: It has been updated when we got the stock as you order first so it will be deliver it however there is wait time of deliver upto 6 weeks.
O2: Once you get the phone and start using it will be updated automatically.
ME: Oh, so it may not be the 23rd? It may be 6 weeks??
O2: Usually it is 6 weeks but as We’ve prioritised your order and we’ll be on 23rd.
ME: Excellent, so I will have it on the 23rd. That's good
O2: Yes correct for sure you can enjoy it!

[Anonymous]

Just spoke to CS on the phone. The gentleman was extremely nice and polite. My original email said delivery for 23/09 and he said that unless i hear anything tomorrow that changes that i should get my Black 256GB plus this friday via click and collect.

[Anonymous]

I'm asuming that's got a bit lost in translation. Perhaps they thought I meant my phone hadn't changed to a 7 Plus in myO2 (the device is listed next to the phone number). That would change once the device had been used.

My expected delivery date was 23/09 then when I checked during the week i was told it was "Future Dated Dispatch". Now it's back at 23/09 so it's certainly changed.

[mrsbaker1]

@Anonymous

my order status in O2 changed from 'in progress' to 'completed' when I got the email that the phone had been sent out. 

[Anonymous]

It would all be OK if my Apple Watch 2 would just arrive to give me something new to play with!

[BigNick]

Hey guys just an update. Got official information (ex) that no 7 plus stock has been delivered today by apple. They only recieved 7.