on 16-09-2016 13:31
on 16-09-2016 13:31
on 27-09-2016 11:58
Keeping myself entertained by looking at other provider forums, then came across this gem.
27-09-2016 12:00 - edited 27-09-2016 12:00
@Anonymous wrote:
Well I've just spoken to O2 to chase rolling back my tariff to my refresh £35 for 30GB after finding out the "superb" retentions deal of £25 for 25GB doesn't support data sharing (despite asking about 100 times and having it confirmed about 100 times). They need to speak to IBM (????) and it should be done this afternoon. Once it's rolled back I'll discuss some compo.
IBM? Guy probably just read off the lable on his pc.
on 27-09-2016 12:01
on 27-09-2016 12:01
Wait what?? can anyone really be worse than O2 right now?
on 27-09-2016 12:05
@bexinthecity wrote:
Wait what?? can anyone really be worse than O2 right now?
Challenge Accepted .... Donald Trump
on 27-09-2016 12:05
on 27-09-2016 12:05
Oh Cr@p I forgot about him XD XD
on 27-09-2016 12:07
@Anonymous wrote:
@bexinthecity wrote:
Wait what?? can anyone really be worse than O2 right now?
Challenge Accepted .... Donald Trump
But doesnt he have the best customer service? He has a great plan, the best plan to deliver the iPhones and will make Apple pay for it!
on 27-09-2016 12:25
Has anyone received a text today?
I ordered Black 128GB for launch date delivery (order confirmation finally came through at about 8:45) and still not heard a single thing.
27-09-2016 12:29 - edited 27-09-2016 14:23
Hows this for another show of diabolical customer service
on 27-09-2016 12:30
on 27-09-2016 12:30
on 27-09-2016 12:47 - last edited on 27-09-2016 12:57 by Martin-O2
on 27-09-2016 12:47 - last edited on 27-09-2016 12:57 by Martin-O2
@Anonymous wrote:
Hows this for another show of diabolical customer service
CUSTOMER: I would like to check on the progress of my preordered iPhone 7plus pleaseO2: I will help you with this.O2: Can I just confirm your full name & mobile number you're contacting us about?CUSTOMER: Great , xxxxxxxCUSTOMER: xxxxxxxO2: Are you the account holder ?CUSTOMER: yesO2: Can you tell me the 1st and 3rd characters of your security answer please?CUSTOMER: xxxxxxO2: Perfect. Thank you for the confirmation.O2: Please allow me few moments to check details.O2: Thank you for your patience Michelle.O2: We are expecting stock from Apple. You will receive this SMS after 10am on Friday morning telling you about the delivery status.CUSTOMER: When i made the purchase it was confirmed to be on or before the 23rd september, Now you are telling me to wait until friday...O2: I apologise for the delay.O2: We promised on the basis that we will receive our stock from Apple.O2: There is a delay in receiving the stock .CUSTOMER: Do i get any compensation for the delay ? there are many other customers unhappy. How do i make a formal complaint?O2: I sincerely apologise for this. We will prioritise your order,.CUSTOMER: Prioritise in what way?O2: As soon aswe receive the stock we will send it to you.CUSTOMER: that is not prioritising my order...please don't try and fob me offCUSTOMER: I would like to make a formal complaintO2: Please allow me few moments.O2: Michelle, thank you for your patience and cooperation.O2: I will lodge a complaint on your behalf.O2: Our team will contact you within 3 working days.CUSTOMER: Please can i have written confirmation and a copy of the complaintO2: I will send you this chat transcript by email.O2: Please can you give me your alternate email address and mobile number.CUSTOMER: no I would Like a copy of the complaint your are lodging on my behalfO2: The team will get in touch with you within 3 working days. They would provide you the complaint copy.CUSTOMER: could you email me confirmation of thatCUSTOMER: my email is xxxxxCUSTOMER: phone number xxxxxxO2: Yes I will send you the mail that I have lodged a complaint on your behalf.O2: I haven't heard from you for a while. Are you still there?CUSTOMER: yesCUSTOMER: have you sent the copy yet?O2: Michelle, I am lodging the complaint.O2: I will send you the email as soon as I lodge the complaint.CUSTOMER: can you lodge it nowO2: Please wait, I will quickly finish lodging the complaint.CUSTOMER: okO2: Thank you.O2: I have lodged the complaint.O2: Your Unique ID For This Form Is : xxxxxxCUSTOMER: Have you emailed me a copy a requestedO2: Michelle, about the email confirmationO2: I will send you email quickly in next 2 minutesCUSTOMER: i will waitO2: Alternatively you can save this transcript as proofCUSTOMER: No I would like a copy of the complaint you have lodge on my behalf emailed to me pleaseO2: Thanks for waitingO2: Michelle, I have sent you email.O2: Is there anything else I can help you with?CUSTOMER: please wait while i checkO2: Thank you.CUSTOMER: nothing has arrived yetO2: I have sent the email.O2: It might take sometime for you to get the email.O2: You can count on me that I have sent the email.CUSTOMER: please can you resend to xxxxxxxO2: Please wait as I send the email.O2: I have sent the confirmation email to xxxxxxCUSTOMER: ok let me checkCUSTOMER: Still nothing on both accountsO2: Please can you check whether the email is in the spam folder.O2: I have sent the email to both the email addresses.CUSTOMER: the reference number is different to what you quoted me on hereO2: The reference number is xxxxxxCUSTOMER: that is not in the email anywhereCUSTOMER: please can you resend with the correct informationCUSTOMER: Also as requested can you please send me a COPY of the complaint you have issued on my behalf.O2: Michelle, Please be assuredO2: I have sent you email thrice on all the email address sent and as per your requestCUSTOMER: I will be Assured when i receive written confirmation as requestedO2: I request you to please keep on checking your emailCUSTOMER: I have the emailsO2: Other written confirmationO2: You shall receive from the complaint's teamCUSTOMER: I would like a copy of the complaint that you have lodgedO2: Michelle, I cannot share the internal communication details,CUSTOMER: I have the confirmation but you have not yet sent me a copy of the complaint as i have specifically requestedCUSTOMER: multiple timesO2: As mentioned, Michelle, the detailed email about complaints email will be sent by complaint teamO2: As It cannot be processed by usCUSTOMER: If you are making a complaint on my behalf then i am entitled by law to have a copyCUSTOMER: under the data protection actO2: Yes you are rightO2: So this complaint that I have raised is to our teamO2: when the team will contact you they shall send you the official copyO2: For which you need to wait until the time they contact youCUSTOMER: That is totally unacceptableCUSTOMER: please can you forward me to your managerO2: SureO2: please give me one minuteCUSTOMER: okO2: Hi, this is Wasi the manager online.CUSTOMER: Good Morning WasiO2: Morning, May I have your name please.CUSTOMER: xxxxxxxO2: Michelle, allow me a minute to go through the chat history.CUSTOMER: SureO2: Michelle, this is regarding the complaint that has been logged for you.CUSTOMER: HI YesCUSTOMER: I would like to have a copy of the complaint that was made on my behalffCUSTOMER: I am legally entitled to see this informationO2: Yes sure this is the reference number for your complain : xxxxxxCUSTOMER: I have that thank youCUSTOMER: but i would like to see a copy of the complaint pleaseO2: Also will mail you the chat transcript which can be save from your side.CUSTOMER: no That is not acceptableCUSTOMER: if you make a statement on my behalf i am entitled to a copyO2: Yes, we have provided you the reference number for the same.O2: This is what all our O2 customer's haveO2: Also we give e-mail the chat transcript so that they save it.CUSTOMER: I understand thatCUSTOMER: but i want a copy of the complaintCUSTOMER: as i asked if i could make a formal complaintCUSTOMER: and was told it would be done on my behalfO2: You can save this chat, this is what I all have written in the complaint.CUSTOMER: now i would like to see thisO2: It's nothing different what we enter in the communications. This chat is an evidence of the complaint.O2: They work on this chat and call up the customers.CUSTOMER: Is this the proper complaint procedureO2: Yes. Michelle.CUSTOMER: Ok , so I will await a call from them within the next 3 days?O2: Yes. Be rest assured that our team will call you in this period.CUSTOMER: ok I will await their callO2: Hope this will give you a sigh of relief that yes your complaint will be answered and looked upon.CUSTOMER: Humour doesn't sweeten the fact that i still have no indication on when i get my device that is 5 days late alreadyO2: We will surely assist you in sending delivery sooner.CUSTOMER: Please explain...O2: We will surely deliver the iphones as soon as we get it from Apple.O2: I haven't heard from you for a while. Are you still there?CUSTOMER: I amO2: Anything else would like to help me with.CUSTOMER: no thanksO2: Thanks for chatting with us. Have a nice day.info: Customer has left the chat
Today's official "Word of the Day" is "Lodge" or any variation of such, as in Lodging, Lodged etc.
Nice work