Delivery expectations for iPhone 7 PLUS?

[Anonymous]

Seperate thread for 7+ customers to update each other.

[Anonymous]

Keeping myself entertained by looking at other provider forums, then came across this gem. 

[Anonymous]

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@Anonymous wrote:

Well I've just spoken to O2 to chase rolling back my tariff to my refresh £35 for 30GB after finding out the "superb" retentions deal of £25 for 25GB doesn't support data sharing (despite asking about 100 times and having it confirmed about 100 times). They need to speak to IBM (????) and it should be done this afternoon. Once it's rolled back I'll discuss some compo.

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IBM? Guy probably just read off the lable on his pc. 

[bexinthecity]

Wait what?? can anyone really be worse than O2 right now?

[Anonymous]

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@bexinthecity wrote:

Wait what?? can anyone really be worse than O2 right now?

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Challenge Accepted .... Donald Trump

[bexinthecity]

Oh Cr@p I forgot about him XD XD

[Anonymous]

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@Anonymous wrote:

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@bexinthecity wrote:

Wait what?? can anyone really be worse than O2 right now?

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Challenge Accepted .... Donald Trump

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But doesnt he have the best customer service? He has a great plan, the best plan to deliver the iPhones and will make Apple pay for it!

[Anonymous]

Has anyone received a text today?

I ordered Black 128GB for launch date delivery (order confirmation finally came through at about 8:45) and still not heard a single thing.

[Anonymous]

Hows this for another show of diabolical customer service

CUSTOMER: I would like to check on the progress of my preordered iPhone 7plus please

O2: I will help you with this.

O2: Can I just confirm your full name & mobile number you're contacting us about?

CUSTOMER: Great , xxxxxxx

CUSTOMER: xxxxxxx

O2: Are you the account holder ?

CUSTOMER: yes

O2: Can you tell me the 1st and 3rd characters of your security answer please?

CUSTOMER: xxxxxx

O2: Perfect. Thank you for the confirmation.

O2: Please allow me few moments to check details.

O2: Thank you for your patience Michelle.

O2: We are expecting stock from Apple. You will receive this SMS after 10am on Friday morning telling you about the delivery status.

CUSTOMER: When i made the purchase it was confirmed to be on or before the 23rd september, Now you are telling me to wait until friday...

O2: I apologise for the delay.

O2: We promised on the basis that we will receive our stock from Apple.

O2: There is a delay in receiving the stock .

CUSTOMER: Do i get any compensation for the delay ? there are many other customers unhappy. How do i make a formal complaint?

O2: I sincerely apologise for this. We will prioritise your order,.

CUSTOMER: Prioritise in what way?

O2: As soon aswe receive the stock we will send it to you.

CUSTOMER: that is not prioritising my order...please don't try and fob me off

CUSTOMER: I would like to make a formal complaint

O2: Please allow me few moments.

O2: Michelle, thank you for your patience and cooperation.

O2: I will lodge a complaint on your behalf.

O2: Our team will contact you within 3 working days.

CUSTOMER: Please can i have written confirmation and a copy of the complaint

O2: I will send you this chat transcript by email.

O2: Please can you give me your alternate email address and mobile number.

CUSTOMER: no I would Like a copy of the complaint your are lodging on my behalf

O2: The team will get in touch with you within 3 working days. They would provide you the complaint copy.

CUSTOMER: could you email me confirmation of that

CUSTOMER: my email is xxxxx

CUSTOMER: phone number xxxxxx

O2: Yes I will send you the mail that I have lodged a complaint on your behalf.

O2: I haven't heard from you for a while. Are you still there?

CUSTOMER: yes

CUSTOMER: have you sent the copy yet?

O2: Michelle, I am lodging the complaint.

O2: I will send you the email as soon as I lodge the complaint.

CUSTOMER: can you lodge it now

VINU: Please wait, I will quickly finish lodging the complaint.

CUSTOMER: ok

O2: Thank you.

O2: I have lodged the complaint.

O2: Your Unique ID For This Form Is : xxxxxx

CUSTOMER: Have you emailed me a copy a requested

O2: Michelle, about the email confirmation

O2: I will send you email quickly in next 2 minutes

CUSTOMER: i will wait

O2: Alternatively you can save this transcript as proof

CUSTOMER: No I would like a copy of the complaint you have lodge on my behalf emailed to me please

O2: Thanks for waiting

O2: Michelle, I have sent you email.

O2: Is there anything else I can help you with?

CUSTOMER: please wait while i check

O2: Thank you.

CUSTOMER: nothing has arrived yet

O2: I have sent the email.

O2: It might take sometime for you to get the email.

O2: You can count on me that I have sent the email.

CUSTOMER: please can you resend to xxxxxxx

O2: Please wait as I send the email.

O2: I have sent the confirmation email to xxxxxx

CUSTOMER: ok let me check

CUSTOMER: Still nothing on both accounts

O2: Please can you check whether the email is in the spam folder.

O2: I have sent the email to both the email addresses.

CUSTOMER: the reference number is different to what you quoted me on here

O2: The reference number is xxxxxx

CUSTOMER: that is not in the email anywhere

CUSTOMER: please can you resend with the correct information

CUSTOMER: Also as requested can you please send me a COPY of the complaint you have issued on my behalf.

O2: Michelle, Please be assured

O2: I have sent you email thrice on all the email address sent and as per your request

CUSTOMER: I will be Assured when i receive written confirmation as requested

O2: I request you to please keep on checking your email

CUSTOMER: I have the emails

O2: Other written confirmation

O2: You shall receive from the complaint's team

CUSTOMER: I would like a copy of the complaint that you have lodged

O2: Michelle, I cannot share the internal communication details,

CUSTOMER: I have the confirmation but you have not yet sent me a copy of the complaint as i have specifically requested

CUSTOMER: multiple times

O2: As mentioned, Michelle, the detailed email about complaints email will be sent by complaint team

O2: As It cannot be processed by us

CUSTOMER: If you are making a complaint on my behalf then i am entitled by law to have a copy

CUSTOMER: under the data protection act

O2: Yes you are right

O2: So this complaint that I have raised is to our team

O2: when the team will contact you they shall send you the official copy

O2: For which you need to wait until the time they contact you

CUSTOMER: That is totally unacceptable

CUSTOMER: please can you forward me to your manager

O2: Sure

O2: please give me one minute

CUSTOMER: ok

O2: Hi, this is Wasi the manager online.

CUSTOMER: Good Morning xxxxx

O2: Morning, May I have your name please.

CUSTOMER: xxxxxxx

O2: Michelle, allow me a minute to go through the chat history.

CUSTOMER: Sure

O2: Michelle, this is regarding the complaint that has been logged for you.

CUSTOMER: HI Yes

CUSTOMER: I would like to have a copy of the complaint that was made on my behalff

CUSTOMER: I am legally entitled to see this information

O2: Yes sure this is the reference number for your complain : xxxxxx

CUSTOMER: I have that thank you

CUSTOMER: but i would like to see a copy of the complaint please

O2: Also will mail you the chat transcript which can be save from your side.

CUSTOMER: no That is not acceptable

CUSTOMER: if you make a statement on my behalf i am entitled to a copy

O2: Yes, we have provided you the reference number for the same.

O2: This is what all our O2 customer's have

O2: Also we give e-mail the chat transcript so that they save it.

CUSTOMER: I understand that

CUSTOMER: but i want a copy of the complaint

CUSTOMER: as i asked if i could make a formal complaint

CUSTOMER: and was told it would be done on my behalf

O2: You can save this chat, this is what I all have written in the complaint.

CUSTOMER: now i would like to see this

O2: It's nothing different what we enter in the communications. This chat is an evidence of the complaint.

O2: They work on this chat and call up the customers.

CUSTOMER: Is this the proper complaint procedure

O2: Yes. Michelle.

CUSTOMER: Ok , so I will await a call from them within the next 3 days?

O2: Yes. Be rest assured that our team will call you in this period.

CUSTOMER: ok I will await their call

O2: Hope this will give you a sigh of relief that yes your complaint will be answered and looked upon.

CUSTOMER: Humour doesn't sweeten the fact that i still have no indication on when i get my device that is 5 days late already

O2: We will surely assist you in sending delivery sooner.

CUSTOMER: Please explain...

O2: We will surely deliver the iphones as soon as we get it from Apple.

O2: I haven't heard from you for a while. Are you still there?

CUSTOMER: I am

O2: Anything else would like to help me with.

CUSTOMER: no thanks

O2: Thanks for chatting with us. Have a nice day.

info: Customer has left the chat

[Anonymous]

I might just go get an S7 edge it's cheaper and you can use SD cards to up the memory. Plus it's in ******ing stock!!

[Anonymous]

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@Anonymous wrote:

Hows this for another show of diabolical customer service

CUSTOMER: I would like to check on the progress of my preordered iPhone 7plus please

O2: I will help you with this.

O2: Can I just confirm your full name & mobile number you're contacting us about?

CUSTOMER: Great , xxxxxxx

CUSTOMER: xxxxxxx

O2: Are you the account holder ?

CUSTOMER: yes

O2: Can you tell me the 1st and 3rd characters of your security answer please?

CUSTOMER: xxxxxx

O2: Perfect. Thank you for the confirmation.

O2: Please allow me few moments to check details.

O2: Thank you for your patience Michelle.

O2: We are expecting stock from Apple. You will receive this SMS after 10am on Friday morning telling you about the delivery status.

CUSTOMER: When i made the purchase it was confirmed to be on or before the 23rd september, Now you are telling me to wait until friday...

O2: I apologise for the delay.

O2: We promised on the basis that we will receive our stock from Apple.

O2: There is a delay in receiving the stock .

CUSTOMER: Do i get any compensation for the delay ? there are many other customers unhappy. How do i make a formal complaint?

O2: I sincerely apologise for this. We will prioritise your order,.

CUSTOMER: Prioritise in what way?

O2: As soon aswe receive the stock we will send it to you.

CUSTOMER: that is not prioritising my order...please don't try and fob me off

CUSTOMER: I would like to make a formal complaint

O2: Please allow me few moments.

O2: Michelle, thank you for your patience and cooperation.

O2: I will lodge a complaint on your behalf.

O2: Our team will contact you within 3 working days.

CUSTOMER: Please can i have written confirmation and a copy of the complaint

O2: I will send you this chat transcript by email.

O2: Please can you give me your alternate email address and mobile number.

CUSTOMER: no I would Like a copy of the complaint your are lodging on my behalf

O2: The team will get in touch with you within 3 working days. They would provide you the complaint copy.

CUSTOMER: could you email me confirmation of that

CUSTOMER: my email is xxxxx

CUSTOMER: phone number xxxxxx

O2: Yes I will send you the mail that I have lodged a complaint on your behalf.

O2: I haven't heard from you for a while. Are you still there?

CUSTOMER: yes

CUSTOMER: have you sent the copy yet?

O2: Michelle, I am lodging the complaint.

O2: I will send you the email as soon as I lodge the complaint.

CUSTOMER: can you lodge it now

O2: Please wait, I will quickly finish lodging the complaint.

CUSTOMER: ok

O2: Thank you.

O2: I have lodged the complaint.

O2: Your Unique ID For This Form Is : xxxxxx

CUSTOMER: Have you emailed me a copy a requested

O2: Michelle, about the email confirmation

O2: I will send you email quickly in next 2 minutes

CUSTOMER: i will wait

O2: Alternatively you can save this transcript as proof

CUSTOMER: No I would like a copy of the complaint you have lodge on my behalf emailed to me please

O2: Thanks for waiting

O2: Michelle, I have sent you email.

O2: Is there anything else I can help you with?

CUSTOMER: please wait while i check

O2: Thank you.

CUSTOMER: nothing has arrived yet

O2: I have sent the email.

O2: It might take sometime for you to get the email.

O2: You can count on me that I have sent the email.

CUSTOMER: please can you resend to xxxxxxx

O2: Please wait as I send the email.

O2: I have sent the confirmation email to xxxxxx

CUSTOMER: ok let me check

CUSTOMER: Still nothing on both accounts

O2: Please can you check whether the email is in the spam folder.

O2: I have sent the email to both the email addresses.

CUSTOMER: the reference number is different to what you quoted me on here

O2: The reference number is xxxxxx

CUSTOMER: that is not in the email anywhere

CUSTOMER: please can you resend with the correct information

CUSTOMER: Also as requested can you please send me a COPY of the complaint you have issued on my behalf.

O2: Michelle, Please be assured

O2: I have sent you email thrice on all the email address sent and as per your request

CUSTOMER: I will be Assured when i receive written confirmation as requested

O2: I request you to please keep on checking your email

CUSTOMER: I have the emails

O2: Other written confirmation

O2: You shall receive from the complaint's team

CUSTOMER: I would like a copy of the complaint that you have lodged

O2: Michelle, I cannot share the internal communication details,

CUSTOMER: I have the confirmation but you have not yet sent me a copy of the complaint as i have specifically requested

CUSTOMER: multiple times

O2: As mentioned, Michelle, the detailed email about complaints email will be sent by complaint team

O2: As It cannot be processed by us

CUSTOMER: If you are making a complaint on my behalf then i am entitled by law to have a copy

CUSTOMER: under the data protection act

O2: Yes you are right

O2: So this complaint that I have raised is to our team

O2: when the team will contact you they shall send you the official copy

O2: For which you need to wait until the time they contact you

CUSTOMER: That is totally unacceptable

CUSTOMER: please can you forward me to your manager

O2: Sure

O2: please give me one minute

CUSTOMER: ok

O2: Hi, this is Wasi the manager online.

CUSTOMER: Good Morning Wasi

O2: Morning, May I have your name please.

CUSTOMER: xxxxxxx

O2: Michelle, allow me a minute to go through the chat history.

CUSTOMER: Sure

O2: Michelle, this is regarding the complaint that has been logged for you.

CUSTOMER: HI Yes

CUSTOMER: I would like to have a copy of the complaint that was made on my behalff

CUSTOMER: I am legally entitled to see this information

O2: Yes sure this is the reference number for your complain : xxxxxx

CUSTOMER: I have that thank you

CUSTOMER: but i would like to see a copy of the complaint please

O2: Also will mail you the chat transcript which can be save from your side.

CUSTOMER: no That is not acceptable

CUSTOMER: if you make a statement on my behalf i am entitled to a copy

O2: Yes, we have provided you the reference number for the same.

O2: This is what all our O2 customer's have

O2: Also we give e-mail the chat transcript so that they save it.

CUSTOMER: I understand that

CUSTOMER: but i want a copy of the complaint

CUSTOMER: as i asked if i could make a formal complaint

CUSTOMER: and was told it would be done on my behalf

O2: You can save this chat, this is what I all have written in the complaint.

CUSTOMER: now i would like to see this

O2: It's nothing different what we enter in the communications. This chat is an evidence of the complaint.

O2: They work on this chat and call up the customers.

CUSTOMER: Is this the proper complaint procedure

O2: Yes. Michelle.

CUSTOMER: Ok , so I will await a call from them within the next 3 days?

O2: Yes. Be rest assured that our team will call you in this period.

CUSTOMER: ok I will await their call

O2: Hope this will give you a sigh of relief that yes your complaint will be answered and looked upon.

CUSTOMER: Humour doesn't sweeten the fact that i still have no indication on when i get my device that is 5 days late already

O2: We will surely assist you in sending delivery sooner.

CUSTOMER: Please explain...

O2: We will surely deliver the iphones as soon as we get it from Apple.

O2: I haven't heard from you for a while. Are you still there?

CUSTOMER: I am

O2: Anything else would like to help me with.

CUSTOMER: no thanks

O2: Thanks for chatting with us. Have a nice day.

info: Customer has left the chat

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Today's official "Word of the Day" is "Lodge" or any variation of such, as in Lodging, Lodged etc.

Nice work