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JKN
Level 1: Joiner
  • 1 Posts
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on ‎10-07-2020 17:35

on ‎10-07-2020 17:35

I have a new contract with the I-phone 7. The phone came with a number but I am using my existing number. When I looked at the settings it is stating the original number for iMessage and FaceTime which is incorrect. Please help me amend it as I can't do it.

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O2Karl
O2 Support
O2 Support
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‎10-07-2020 18:16 - edited ‎10-07-2020 18:16

‎10-07-2020 18:16 - edited ‎10-07-2020 18:16

Hi @JKN 

If you go to Settings >> Phone >> Tap My Number >> Update with correct number.

This shoud fix the issue. 

Hope this helps.

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LukasB
Former Staff
In response to O2Karl
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on ‎14-07-2020 16:25

on ‎14-07-2020 16:25

Hey @JKN did this work? Or are you still having the same issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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