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Data on my Apple Watch

AppleWatch23
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on ‎11-07-2021 17:51

on ‎11-07-2021 17:51

I bought a Apple Watch series 6 after I got a sim only deal with O2, the account is showing up but I can not get the data package on my watch!! I have spoken to help and they keep giving me the same advice which doesn't work!! Can anyone please help.  The app is saying that my account is not eligible for data on my on 02 account and to contact support so rather confused 

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MI5
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on ‎11-07-2021 17:54

on ‎11-07-2021 17:54

@AppleWatch23 

I'll ask @O2Georgina to help in the morning.

Lots of similar issues currently which need escalating internally.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AppleWatch23
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on ‎11-07-2021 17:56

on ‎11-07-2021 17:56

Thank you 😀 they said to contact the apple support people but they only work 9-4 Monday to Friday which is a bit of a joke!!
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Cleoriff
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on ‎11-07-2021 17:57

on ‎11-07-2021 17:57

@AppleWatch23 

Many people are having this issue. I'll tag @O2Georgina one of account advisors. She will be on at 9am tomorrow.

Veritas Numquam Perit

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