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Anonymous · ‎29-07-2015

hi guys
My billing date is usually the 28th of every month.
I am currently abroad and have been for the last 4 weeks.
My data renewed yesterday and on checking this morning and I have only just over 1GB left.
The thing is all data roaming and cellular data is switched off and I only use wifi at the place we're staying and the phone is in airplane mode ever since I have been here. Tried ringing up but can't get through and chat is a waste of time.
Has anyone experienced anything like this before? Will try calling again tonorrow

MI5 · ‎29-07-2015

It's because your phone hasn't connected to the network so the allowances haven't updated.
It's an anomaly that has been noticed before.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-07-2015

It's because your phone hasn't connected to the network so the allowances haven't updated.
It's an anomaly that has been noticed before.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-07-2015

Don't worry when you connect to the network again it will update.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎29-07-2015

Ok thanks for that
Correct me if I'm wrong when I'm back in the U.K. It should update as it should? Been worried like anything thinking I'm going to have some unexpected charges.
Thank you for your help

MI5 · ‎29-07-2015

Even if you connect whilst abroad but yes, certainly when you get home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-07-2015

Yes it will update as it should back in the UK and if the mobile data has been off and in flight mode there should be no charges.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎29-07-2015

Tanks guys as always appreciate your help 👍🏾👍🏾👍🏾

MI5 · ‎29-07-2015

No worries mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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