Data Usage

[Anonymous]

Although using star hash 10 hash is SUPPOSED to be FREE?, why does my data go down each time I use this method to look at my remaining data?

I now dare not look at it again for fear of using all my data up, even though I'm not using it for actual calls or texts etc.

[Anonymous]

OK.  I realise that calls (5p a minute) and texts (5p a text) would be chargeable, because then I'm making use of O2 facilities.  But I just can't see why they charge for *hash10hash which they say is free to look at my data usage!  Each time I use this so called 'Free' facility I lose data as if I'd made an ordinary phone call.

[jonsie]

Contact customer service and ask why.

[MI5]

It's free as in it doesn't charge you a text price but as I explained, it is a USSD code and therefore uses a very small amount of data each time.

[Anonymous]

Well, the last three times I've used it the usage has been: from £12.55, then £12.49 then £12.34!  These amounts are at least the cost of a text and the last one is a difference of 15p!

Really O2 are lying, or at least not giving the full information, when they call it 'free', because they know a USSD code costs money.  What is a USSD Code?

[MI5]

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@Anonymous wrote:

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What is a USSD Code?

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Data-Usage/m-p/1030662#M152754

https://en.wikipedia.org/wiki/Unstructured_Supplementary_Service_Data

[MI5]

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@Anonymous wrote:

Well, the last three times I've used it the usage has been: from £12.55, then £12.49 then £12.34! 

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Something else must be either using data or being charged for or it's an error as they shouldn't use anymore than fractions of a penny.

[adamtemp64]

Very strange one @Toby one to feedback up the line

http://www.o2.co.uk/help/pay-as-you-go/checking-your-balance

http://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-charges-terms-classic-pay-as-you-go 

[Toby]

Hi @adamtemp64, are you referring to @Anonymous's observation here or something within the links in your post above?

@Anonymous, have you contacted us yet about this over the weekend? Thanks for letting us know here!

[Anonymous]

Hi Toby,

I've not done anything over the weekend because Saturdays & Sundays are non working days.

What I'm about to do is send an email to complaints @ O2 and ask them why my O2 accpount has NEVER worked properly.

Uncle Trev.

[Toby]

Hi @Anonymous,

Please do give us a ring about this and they can look at all of the issues you're having. This will be quicker than filing a complaint.