This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Charges in USA

Go to solution
Anonymous
Not applicable

on ‎10-11-2016 15:28

on ‎10-11-2016 15:28

I have been charged for calls i made through facetime/wifi, my call roaming wass off the entire time i was in the USA, I was also charged for texts also made through facetime/wifi.

Please refund these charges.

 

Una Nicholl

Message 1 of 3
2,826 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

‎10-11-2016 15:34 - edited ‎10-11-2016 15:35

‎10-11-2016 15:34 - edited ‎10-11-2016 15:35

How did you disable call roaming, on an iphone you can only disable data roaming, to stop call / sms charges the iphone needs to be in airplane mode then enable wifi.

 

But we are all customers like you here you need to call o2 and discuss this http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

Message 2 of 3
2,823 Views
0 Kudos
2 REPLIES 2

Go to solution
adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

‎10-11-2016 15:34 - edited ‎10-11-2016 15:35

‎10-11-2016 15:34 - edited ‎10-11-2016 15:35

How did you disable call roaming, on an iphone you can only disable data roaming, to stop call / sms charges the iphone needs to be in airplane mode then enable wifi.

 

But we are all customers like you here you need to call o2 and discuss this http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 3
2,824 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to adamtemp64
  • 151699 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎10-11-2016 16:24

on ‎10-11-2016 16:24

You can only disable data roaming on the handset.
It doesn't stop calls or texts from working.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
2,803 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top