Solved: Charges in USA

Anonymous · ‎10-11-2016

I have been charged for calls i made through facetime/wifi, my call roaming wass off the entire time i was in the USA, I was also charged for texts also made through facetime/wifi.

Please refund these charges.

Una Nicholl

adamtemp64 · ‎10-11-2016

How did you disable call roaming, on an iphone you can only disable data roaming, to stop call / sms charges the iphone needs to be in airplane mode then enable wifi.

But we are all customers like you here you need to call o2 and discuss this http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎10-11-2016

How did you disable call roaming, on an iphone you can only disable data roaming, to stop call / sms charges the iphone needs to be in airplane mode then enable wifi.

But we are all customers like you here you need to call o2 and discuss this http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎10-11-2016

You can only disable data roaming on the handset.
It doesn't stop calls or texts from working.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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