Change saved devices on account

[Anonymous]

I have my whole family on O2 so that I can monitor everyone's account in the same place.  My kids have just changed to different iphones but their old models are still showing on my account.  I can't find anywhere to let me update them.  Any ideas how I do it?

[MI5 · Accepted solution]

You can't. They will update automatically after a day or so.

[Valerie]

• No they don't update automatically ....I have had my iPhone 12pro a year and it still has me as using an iPhone 8 ... number stayed the same, I just bought a new phone end of last year, but nothing has changed ?????? 

[MI5]

They used to, 5 years ago, which was when this thread was posted.

Since then, O2 have given up with such irrelevant account issues.......

[Valerie]

1. Might be irrelevant to you, but not to others .... apart from it not now being my phone, the IMEI number isn't my phone either, just the phone number which I have had past 10+ years ...no way to add another either ....
2.  

[Cleoriff]

@Valerie 
If there is a pencil icon next to the phone, you can change it yourself.

Re IMEI.

1. Dial *#06# from your device.
2. You'll see your IMEI number displayed on your screen. Just make a note of it in case of loss.

[Valerie]

No, no pencil icon, no option whatsoever to edit or add another device ..... this is same on both the app and the online website ??

[madasaf1sh]

@Valerie 

It is really small in the top left hand corner, just logged into 2 accounts and its there on the main page.

You may need to select the number first and get into the details page.

[Valerie]

[mod edit: please do not post phone numbers on the public board. Thanks!]

[Valerie]

No there is no such thing on my app .... no option ...