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Change saved devices on account

Anonymous
Not applicable

I have my whole family on O2 so that I can monitor everyone's account in the same place.  My kids have just changed to different iphones but their old models are still showing on my account.  I can't find anywhere to let me update them.  Any ideas how I do it?

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MI5
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You can't. They will update automatically after a day or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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You can't. They will update automatically after a day or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Valerie
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  • No they don't update automatically ....I have had my iPhone 12pro a year and it still has me as using an iPhone 8 ... number stayed the same, I just bought a new phone end of last year, but nothing has changed ?????? 
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MI5
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They used to, 5 years ago, which was when this thread was posted.

Since then, O2 have given up with such irrelevant account issues.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Valerie
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  1. Might be irrelevant to you, but not to others .... apart from it not now being my phone, the IMEI number isn't my phone either, just the phone number which I have had past 10+ years ...no way to add another either ....
  2.  
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Cleoriff
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@Valerie 
If there is a pencil icon next to the phone, you can change it yourself.

Re IMEI.

  1. Dial *#06# from your device.
  2. You'll see your IMEI number displayed on your screen. Just make a note of it in case of loss.

 

Veritas Numquam Perit

Girl in a jacket
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Valerie
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No, no pencil icon, no option whatsoever to edit or add another device ..... this is same on both the app and the online website ??

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madasaf1sh
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@Valerie 

 

It is really small in the top left hand corner, just logged into 2 accounts and its there on the main page.

 

You may need to select the number first and get into the details page.

 

 

madasaf1sh_0-1641113003428.png

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Valerie
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[mod edit: please do not post phone numbers on the public board. Thanks!]

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Valerie
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No there is no such thing on my app .... no option ...

 

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