Cant send txt to radio

[Elina86]

Good morning,

I tried to enter a game on radio where i have to send tct to number 63103 but its says message not delivered, i tried to send txt for last past month but i can never send txt, could you please support me. 

Kind regards 

Elina 

[PhoneChanger]

Do you have request on your account to prevent premium rate calls and texts?

[pgn Level 51: Absolutely Fabulous]

And if your phone is PAYG, you may need Airtime credit to send a txt to that short-code, five-digit number (not usually included in your bundle), @Elina86.

[gmarkj]

You need to get in contact with customer services @Elina86.
You might have a spend cap applied to your account which prevents sending messages to short numbers.
Numbers here
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.