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Level 1: Joiner
Posts: 1
Registered: ‎04-09-2014

Cant send txt to radio

Good morning,

 

I tried to enter a game on radio where i have to send tct to number 63103 but its says message not delivered, i tried to send txt for last past month but i can never send txt, could you please support me. 

 

Kind regards 

Elina 

Level 29: Intuitive
Posts: 1,290
Registered: ‎02-07-2013

Re: Cant send txt to radio

Do you have request on your account to prevent premium rate calls and texts?
Posts: 18,189
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Cant send txt to radio

And if your phone is PAYG, you may need Airtime credit to send a txt to that short-code, five-digit number (not usually included in your bundle), @Elina86.
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Level 50: Versatile
Posts: 7,155
Registered: ‎26-03-2014

Re: Cant send txt to radio

You need to get in contact with customer services @Elina86.
You might have a spend cap applied to your account which prevents sending messages to short numbers.
Numbers here
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here