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sending text to radio compitions not able

simon13
Level 1: Joiner
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on ‎29-04-2021 20:53

on ‎29-04-2021 20:53

hi i have a htc m8 and just swapped over tosim pay as u go and now i am unable to enter competions to radio stations i have contacted o2 and had 18 restrictions removed but i am still not able to send

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Cleoriff
Level 94: Supreme
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on ‎29-04-2021 21:19

on ‎29-04-2021 21:19

Hi @simon13 

You need to check whether you have enough credit on your phone.

Otherwise call 4445 tomorrow.

Veritas Numquam Perit

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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎29-04-2021 22:16

on ‎29-04-2021 22:16

@simon13 

You can't send texts to chargeable shortcodes from your bundle allowances.

Your bundle texts are only for texting other UK mobiles (and landlines).

You must top up over the amount required to buy your bundle to enable you to have credit to send texts to chargeable numbers.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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