Can only recieve data/internet on iPhone 5 when on 3G

[Anonymous]

Just yesterday I upgraded to an iPhone 5. The area I live in is odd in so much as it seems to straddle between 2G, E, and 3G, although the O2 postcode checker shows no 3G in the area. This hasn't been too much of an issue in the past, my old iPhone 4S could for the most part get data/internet on the E - but my new iPhone 5 simply won't at all. I actually had to drive to a 3G area last night to make sure that the phone was working.  At home I keep getting "Safari could not open the page location as the server stopped responding" - which is soooooo frustating.

[Anonymous]

If you got your iPhone 5 from an O2 store I would advise going back and telling them about your problem. It seems very strange that you cannot receive data or use internet on 2G, E.

I have the iPhone 5 and I can access data, internet whether I'm on 3G, E, or gprs.

One thing I would advise you to try is to do the following:

On your iPhone go into Settings/General then scroll down and touch Reset. Choose RESET NETWORK SETTINGS.

If that doesnt work I would go back to the O2 store (if you got your iPhone from there) or an Apple Store if purchased from there.

[Anonymous]

I've tried the "reset network settings" option 4 times now in the vain hope that it would work, and nada. It's very annoying.

[Anonymous]

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@Anonymous wrote:

I've tried the "reset network settings" option 4 times now in the vain hope that it would work, and nada. It's very annoying.

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I would go back to the place you got your iPhone from and tell them whats happening.

Have you checked the O2 service status for your area?

http://status.o2.co.uk/

[Anonymous]

I did - everything seems fine. They were apparently working on some masts but according to their status message that's now done - pity my phone still won't work.

I'll have to go back to the O2 store on Monday - it's just not good enough that I'm paying a contract bill for something that only half works.

[Anonymous]

Hi,

Hopefully the 02 Guru in the store can help you but whatever you do dont let 02 send your iPhone 5 off for repair.

Arrange a Genius Bar Appointment here http://www.apple.com/uk/retail/geniusbar/

or contact Apple Support if you dont have a local Apple Store on http://www.apple.com/uk/support/iphone/contact/

Hope all goes Ok.

[Anonymous]

I'm hoping they'll replace the phone - I only got it on Friday, and the local O2 store doesn't open on a Sunday here, so tomorrow morning is the earliest I could get it back.

[Anonymous]

If your within the 7 day cooling off period you can return the phone.

Let us know how you get on.

[Anonymous]

I was told in the local store today that the iPhone 5 simply doesn't work very well on the Edge signal and that what I was experiencing was normal. Later I tweeted the O2 twitter account and they set up an online chat - the guy there talked me through the usual steps, including taking out and putting back the sim, and he said that the handset is indeed at fault and to take it back to the O2 shop to be replaced. So I've printed out tha chat transcript for the local store to see when I go back tomorrow.

[Anonymous]

Thanks for giving an update.

Let us know how you get on at the shop.