Camera not working

Stephjb · ‎28-07-2020

My camera has stopped working. I can’t take any photos or videos - unless I switch the camera to take a selfie. When I go into camera it’s just a black screen. I can’t seem to contact O2 at all which is driving me insane! Can anyone help please??

Bambino · ‎28-07-2020

@Stephjb It might help somewhat if you said what make of phone you have.

I DO NOT WORK FOR O2

Stephjb · ‎28-07-2020

Oops sorry! It’s an iPhone XR!

MI5 · ‎28-07-2020

@Stephjb

Have you tried a reset?

Press and release vol up, then vol down, then hold the power button until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎03-08-2020

Hey @Stephjb - sorry to hear about your phone not working properly earlier. Did the troubleshooting above help at all or did the issue persist after you last posted on here?

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