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Call audio not working

Korbs
Level 1: Joiner
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on ‎25-01-2019 09:00

on ‎25-01-2019 09:00

Right so I payed my phone bill late and got cut off. It’s now all payed up and my calls, data and text are back. Whilst it was cut off the loudspeaker option is not highlighted and I cannot press it, I also cannot hear anything and my microphone is not picking any thing up. Does 02 have the power to stop my microphone if so, will it come back on? Any fixes? Has anyone else had this problem? Before I considered it being my actually device which is a iPhone 7
Many thanks😇
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MI5
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on ‎25-01-2019 09:07

on ‎25-01-2019 09:07

@Korbs I can't see that having anything to do with O2. 

Have you tried resetting your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎25-01-2019 09:10

on ‎25-01-2019 09:10

It’s your device. O2 won’t have done that
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jezza1234
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on ‎25-01-2019 10:05

on ‎25-01-2019 10:05

@Korbs wrote:
Right so I payed my phone bill late and got cut off. It’s now all payed up and my calls, data and text are back. Whilst it was cut off the loudspeaker option is not highlighted and I cannot press it, I also cannot hear anything and my microphone is not picking any thing up. Does 02 have the power to stop my microphone if so, will it come back on? Any fixes? Has anyone else had this problem? Before I considered it being my actually device which is a iPhone 7
Many thanks😇

Its your device not O2. Suggest restarting. If that fails a re set should sort it.

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Korbs
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on ‎25-01-2019 10:59

on ‎25-01-2019 10:59

Yeah I have tried hard resetting aswel and nothing.
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MI5
Level 94: Supreme
In response to Korbs
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on ‎25-01-2019 11:04

on ‎25-01-2019 11:04

@Korbs 

Make an appointment with Apple https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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