Solved: CHANGING ADDRESS ON 02

Anonymous · ‎17-06-2017

I am finding it impossible to change my address on 02. There seems to be no easy way to do this. You go to Devices, to Bills at the top pf the page but there is nothing at the bottom of the page as stated to indicate that you can change your address.

What am I missing please?

jonsie · ‎17-06-2017

You need to open your latest bill and you will see the option under payments.

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Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎17-06-2017

You need to open your latest bill and you will see the option under payments.

[image size changed]

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-06-2017

You'll need to set up a PIN code the first time you try and log into that section, so you'll need your phone with you to do it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎22-06-2017

Hello @Anonymous, welcome to the O2 community!

We hope you have changed your address by now. If not, please let us know to help you further, but @jonsie picture shows where you can do it perfectly!

Thanks, @jonsie and @MI5 for your marvelous help!

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