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Awful service ....

Anonymous
Not applicable

I´m currently on a short break in Spain, the service I´m receiving for data is non existant and yet I´ve just found that I´m being billed for it. I´ve recently got a 4S and it´s not behaving like my old 3GS did, the clock hasn´t automatically adjusted and the switching of data roaming on isn´t working unless I restart the phone. Anyone else experienced this problem?

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MI5
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You won't receive data if roaming is off so it sounds like it's working fine... Smiley Frustrated

You need to set the phone to auto update on date and time, but agin if roaming is off it won't work.

The network you are on will be Spanish and nothing to do with O2 so I suggest you complain to them.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
Not applicable
Try manually adjusting the clock, did you turn off mobile data before your left as that will give you a large bill when you get home
Message 2 of 5
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MI5
Level 94: Supreme
  • 151676 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

You won't receive data if roaming is off so it sounds like it's working fine... Smiley Frustrated

You need to set the phone to auto update on date and time, but agin if roaming is off it won't work.

The network you are on will be Spanish and nothing to do with O2 so I suggest you complain to them.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
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Anonymous
Not applicable

@MI5 wrote:

You won't receive data if roaming is off so it sounds like it's working fine... Smiley Frustrated

You need to set the phone to auto update on date and time, but agin if roaming is off it won't work.

The network you are on will be Spanish and nothing to do with O2 so I suggest you complain to them.....


^ This.

 

 

Perhaps the subject header should read " Aweful service in Spain"

Message 4 of 5
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Anonymous
Not applicable

Thanks for both messages, data roaming switched on, nothing, rebooting the phone activates data roaming. Date & Time set to auto update, always worked before, maybe it´s just the crummy Spanish service provider. I´ll continue to use the internet cafe, it´s cheaper in the long run slight_smile

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