Awaiting Sim transfer

[Anonymous]

I purchased my iphone5s at 10am this morning, it's awesome! Downside, the transfer of my number is taking FOREVER! well probably not literally, it says 24hours and be patient bla bla bla, turn phone of and on again every now and then to check.

Is it taking so long cos so many are doing the same thing? I feel from what i've read and 02's lack of actual phones on launch day states otherwise, but anyone got a clue?

[Bambino]

You can't do any more than what you're doing. I'm sure the system is at full stretch today. It will transfer when it will transfer. 

[Anonymous]

sooooooo impatient tho! 😞 i want to take my new phone out into the world and show it off 😞

[Anonymous]

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@Anonymous wrote:
sooooooo impatient tho! 😞 i want to take my new phone out into the world and show it off 😞

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You can take it out just be around WiFi !

Seriously though patience will be rewarded.

[Anonymous]

I'm still waiting, it's 11:30pm, the sim transfer started at 10am 😞 

could there be something wrong? it says no service. 

[jonsie]

Have you rebooted the phone?

[Anonymous]

Hi Talie,

Try speaking to Live Chat to ensure things are looking Ok with your account.

http://www.o2.co.uk/mobile/contactus

[Anonymous]

Well I requested a sim transfer online and it was done within 10 minutes. Very glad i stayed with o2 if this sort of service continues.

[jonsie · Accepted solution]

Sim transfers are usually quick and painless and it's unusual to take the full 24 hours quoted.

@tailie

If you are still having problems, do the swap again or contact customer service.

[Anonymous]

@Diawl_bach

Where is the option to do it online?

I presume I can't swap my numbers until I have received my new sim?