on 02-07-2023 09:24
Hello,
I got an apple watch se 2nd gen on Tuesday directly from apple and paired it with my phone and O2 account. I chose the only airtime plan option available for me, that was a £5 monthly plan and every since the mobile data is stuck in O2 activating. No one has any idea what’s going on, some said that it’s because I don’t have an active apple watch airtime plan and when they try getting me one they can’t as it is already activating to one. Some said that it could be normal to take several days to connect and finally I was told there was actually an issue and that they raised a ticket and that they will get back in contact in 5-10 days. I feel it’s really frustrating as I didn’t find similar issues happening with other network providers and the fact they have no idea what’s going on when I read on another post tons of people having the same issue. Luckily I only have 2 months left on my contract so I wouldn’t loose much to just end it now.
on 17-07-2023 10:14
3 weeks tomorrow and still no access to data on my watch!
This week I’ll be looking into getting a new provider
21-08-2023 12:51 - edited 21-08-2023 13:00
21-08-2023 12:51 - edited 21-08-2023 13:00
on 21-08-2023 13:00
on 21-08-2023 13:00
on 21-08-2023 13:44
on 21-08-2023 13:44
Hi @Vostick - the forum advisors, of which O2Sarah- was one, were disbanded as a service a while back now - hence "Former Staff":
You will have to persist with CS via phone, 202 from your O2 Contract mobile, or via Social Media using the link just below this post, or...
Take phone, watch and photo-id into an O2 Shop and get them to check out things on the O2 side for you. Good luck!
on 21-08-2023 14:55
on 21-08-2023 14:55
Thanks - from my attempts so far online/twitter I think I will end up cancelling and going somewhere else.
on 21-08-2023 15:31
on 21-08-2023 15:31
@Vostick wrote:Thanks - from my attempts so far online/twitter I think I will end up cancelling and going somewhere else.
14-day cancel: https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
Otherwise, info here: Guide: Cancelling Your Contract
Good luck, @Vostick.