cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch mobile data setup not working

MechelleCH
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Had a very frustrating day, received my Apple Watch series 5, set up going great until I tried to connect to mobile data. It keeps failing and saying something went wrong and to call o2 quoting reference code 15. So I’ve tried calling today but can I get through to them on the phone or via we chat???? Not at all!!! Anyone else having this problem and any ideas on how to fix it?
Message 1 of 9
3,147 Views
8 REPLIES 8

MI5
Level 94: Supreme
  • 153660 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

@MechelleCH 

Thre is a system issue with setting them up currently.

Hang on until i's fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
3,142 Views

jonsie
Level 94: Supreme
  • 97717 Posts
  • 615 Topics
  • 7232 Solutions
Registered:

No one knows just how long this will be but hopefully very soon

Message 3 of 9
3,139 Views

MechelleCH
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Ok thank you, hope they do fix it soon though
Message 4 of 9
3,128 Views

MylesTagoyet
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

And when they do, they will be in touch offering us a bundle of cash for the inconvenience caused. 

 

They will get payment by strapping it to a fleet of flying pigs..... 

Message 5 of 9
3,084 Views

Cleoriff
  • 131931 Posts
  • 840 Topics
  • 7619 Solutions
Registered:

@MylesTagoyet 

Flying Pig Images, Stock Photos & Vectors | Shutterstock

Veritas Numquam Perit

Girl in a jacket
Message 6 of 9
3,080 Views

jonsie
Level 94: Supreme
  • 97717 Posts
  • 615 Topics
  • 7232 Solutions
Registered:

https://community.o2.co.uk/t5/Apple/Mobile-data-on-Apple-Watch-Update/m-p/1333047

Re: Apple Watch Series 5 Setup
Options

on ‎**Personal info**20 13:35

Sorry you’re having connection issues with your Apple Watch. Our teams are aware and working on a resolution. We hope it will be resolved soon, though we currently have no ETA.

Message 7 of 9
3,058 Views

MI5
Level 94: Supreme
  • 153660 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

@MechelleCH @MylesTagoyet 

Issue now fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 9
3,051 Views

MylesTagoyet
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for the "Heads Up"

Message 9 of 9
3,030 Views