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Apple Watch eSIM - Ref 112

Ash20
Level 1: Joiner
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Hello team,

 

I have problem setting up cellular plan with my Apple Watch Ultra 2 and iphone 15 Pro. One of O2 community post said to activate Wifi calling, I have toggled the tag to ON position, I can see the login page, but after login, it shows below message: -

 

"Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 112"

 

Tried online chat with agent, no hope.  Would anyone be able to give me any helping hand please.  Thank you very much.


@O2Emma @pgn 

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jonsie
Level 94: Supreme
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All we know is here

Activate Apple Watch Guide 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

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jonsie
Level 94: Supreme
  • 93485 Posts
  • 610 Topics
  • 6998 Solutions
Registered:

All we know is here

Activate Apple Watch Guide 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Message 2 of 3
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pgn
Level 76: Forum Legend
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As per the guide shared by @jonsie above, @Ash20 -

'For ANY other reference code not included above, [(112 included)] an investigation will need to be raised to resolve these errors, so this can be done, please contact our Social Media team here "

Good luck!

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