cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch cellular - no data plan

em0704
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have been using my Apple Watch SE cellular for a few months and I pay the extra £5 for the airtime plan. However, on my Apple Watch data settings, it says there is no O2 data plan yet the airtime plan appears on my o2 account? The phone and watch are connected because I can still receive the notifications? It also says that the o2 plan is 'not in use' on my Apple Watch app on my phone

Message 1 of 3
104 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@em0704 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
95 Views

L_W_Ward
Level 11: Motivator
  • 572 Posts
  • 41 Topics
  • 3 Solutions
Registered:

Hi, did you get this sorted? 

 

I have a few different Apple Watches via O2 and while the plan is on myO2 and its paid for, you still need to tell your phone to set it up with your watch. Last time i did this was via the iPhone watch app. Go to the mobile data section, follow the set up and it checks that you have an active watch plan. If you didn’t it would ask you to set one up for x amount a month. 

 

Hope this helps. 

iPhone 12 Pro,
iPad Pro 12.9 2018,
iPad Mini Series 6,
Apple Watch Series 7 Graphite (Smarty),
Apple Watch Series 6 Sport (Bluey),
Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
Message 3 of 3
64 Views