Apple Watch - Mobile Data - reference code 15

[Tippo]

I’m trying to set up my new watch (series 4) but can’t set up mobile data. It says there’s an error and tells me to call 202 quoting reference code 15 - tried calling them but apparently none of the departments that can help are open and I’ve been told to wait until the Covid restrictions are lifted. Both watch and phone (XR) are up to date - does anybody have any suggestions? I bought the watch specifically for the cellular aspect because of restrictions at work. Thanks

[Cleoriff]

Let's hope it soon gets sorted.

[letterninja]

I have a series 5 watch and having the same code 15 error when I try to set up mobile data. Let's hope it's sorted soon.

[montyavfc]

Yep,

i too am having the same issue. 

Annoying, much

[jonsie]

It seems like idata for watch is down completely now @Chris_K 

[Tippo]

Do O2 staff monitor this forum? I’ve had another text re my Apple Watch data plan, completely reset the watch and started again and still get the same message(!)
I’m just wondering if they are even aware of the wider issue?

[Cleoriff]

It's only monitored by the forum managers and social media team @Tippo 

[Chris_K]

Sorry you’re having connection issues with your Apple Watch. Our teams are aware and working on a resolution. We hope it will be resolved soon, though we currently have no ETA.

[Nathan5]

Hi all,

just thought I'd let you all know my appears to have been fixed this afternoon and mobile data is now enabled  

[jonsie]

Excellent news @Nathan5 and thanks for updating

[Chris_K]

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@Nathan5 wrote:

Hi all,

just thought I'd let you all know my appears to have been fixed this afternoon and mobile data is now enabled  

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Great news! I can confirm that on our end, we have now resolved the issue that was causing this 'code 15' error. We apologise for any frustration caused with using your Apple Watch, and hope you're now able to get back up and running as normal.