Apple Watch Data Plan error

[Jaspers_mum]

Hello,

I added a Cellular Apple Watch to my account last night. I got the message saying the data plan was activated etc but when I try to set it up it keeps saying to contact 202 and quote error code 14! I have done this and I’m being sent in circles. They passed me to apple who confirm the device and the Watch are not the problem and the carrier is. But o2 are having none of it. At this rate I’ll be cancelling the whole lot! 

Can anyone help? 

[Miranda007]

I have exactly the same issue. Spoke to three advisors so far. Can you help? 

[Andy39]

Hi @O2Georgina / @O2Lisa I’m having the same issue as described above with Error 14, I called 202 and they sent me an e-sim in the post, which I installed on my phone and made no difference at all, so i called 202 again and they are sending me another e-sim. If there is any other advise you can offer I'd appreciate it; thanks

[Andy39]

Hi, update went to O2 store, really helpful assistant tried to get a resolution but the support team sent both of us in circles eventually suggesting that they could cancel the contract and start again with a new watch. Which seems ridiculous. Still hoping for an easier solution. Thankfully this time they didn’t keep telling me to add E-Sims. 

[Andy39]

Quick update @O2Lisa sorted the whole thing out, no E-Sims, no contract cancellations just a working watch. Thank You

[O2Lisa]

Glad it’s all sorted for you @Andy39 😊

[emsyjj]

Hi @O2Lisa @I also have the error 14 and hope you can help! I called O2 and they said they’d send another esim but I don’t know how it will help as can’t get past the error page to input it anyway! 

[O2Lisa]

Morning @emsyjj, I'll message you privately so I can take some details and I'll look in to this for you. 

[SMW]

I’m having the same issue as described above with Error 14 with Apple Watch can you help.

both CS and 2 visits to a store , still not working