Apple Watch Code 10

[PF1971]

Lots of different posts on here with the same problem when setting up an airtime plan for Apple Watch relating to error code 10. Has anyone ever had this problem resolved? because no one I’ve dealt with at o2 seems to have a clue.

[MI5]

@PF1971 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[PF1971]

Hey, thanks for that..tried it all already. They keep raising “tickets” and promising to call me back with a solution….guess what they haven’t once called back as promised. They rely on keeping you in contract so you have no where to go and therefore think poor customer service is acceptable, honestly it is some of the worse I have encountered. I shouldnt have to keep calling, waiting then explaining it again, they should just do what they have already promised, resolve it and call me back.

[MI5]

@O2Lisa 

Could you take a look pls?

[O2Lisa]

Morning, thanks for the tag @MI5 

@PF1971 I’ll message you privately and look in to this for you. 

[PF1971]

Thanks, looking forward to hearing from you.