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Anonymous
Posts: 0
Accepted Solution

App charges?

Hi

 

ive just gone on my o2 account and noticed that I'm being charged £4.50 a week for an app or something what I've not joined up to.

 

i don't recall joining anything because I don't use my phone these days. 

 

How owe can I cancel this? If I don't know what the charge is for! Can o2 help?

 

 

Anonymous
Posts: 0

Re: App charges?

@Anonymous O2 can’t do anything but you can contact the company charging you for a refund 

 

 

 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

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Posts: 87,588
Topics: 530
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Registered: ‎04-04-2012

Re: App charges?

If you call customer services http://www.o2.co.uk/contactus they should be able to tell you the contact details of the company billing you.
You need to call them, ask them to remove your number from their database and to refund you any charges they have taken so far.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)