After placing an order for an upgrade,I'd liked to have changed the pickup shop

[Anonymous]

As in above title..placed order,inadvertantly clicked the wrong pickup shop(20 miles away),tried to change the shop ,and they said I could not do that unless I cancelled my order and start all over again........................................

That I would not do as it took me long enough to get discount ,to go all through that again ..no way.................

So why wont they make that part of the ordering process available to be altered...I'm frustrated and annoyed that customer service was useless in trying to solve my problem ..apart from a cancellation of order....

NOT HAPPY

[Anonymous · Accepted solution]

It is a limitation of the system (not sure if intentional or not) that you can't alter the pickup.

Your options are to pick it up from the store you chose, or cancel and re-place the order.

Essentially it is your own fault for picking the wrong store.

[Anonymous]

Appreciate your reply...however age does play a part in this as I'm stupid,and allowances should be made to rectify this,as a retired  person ,mistakes do happen more frequently than they used to.

Perhaps,o2 should have an 'ol timers section..............

[MI5]

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@Anonymous wrote:

Appreciate your reply...however age does play a part in this as I'm stupid,and allowances should be made to rectify this,as a retired  person ,mistakes do happen more frequently than they used to.

Perhaps,o2 should have an 'ol timers section..............

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That would help all of us, regardless of age

Maybe we should have a "Stupid" button that undoes everything one press at a time

[jonsie]

There should be an order summary page where things can be edited or changed. You get this option from most online retailers in my experience.

[Anonymous]

In this case it seems the OP had placed the order and later realised the mistake.

[Anonymous]

You are correct Pablo,but ,what I'm saying is that nothing could be done to rectify it,apart from cancelling,and the shop will not transfer it to my local one either...

Lesson learnt,...'upgrade in the shop next time'

[Bambino]

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@Anonymous wrote:
It is a limitation of the system (not sure if intentional or not) that you can't alter the pickup.

Your options are to pick it up from the store you chose, or cancel and re-place the order.

Essentially it is your own fault for picking the wrong store.

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It's only a limitation of the system because O2 has made it a limitation. O2 could provide a facility whereby the OP could call Customer Services, and after satisfying any security questions, the O2 rep could easily change the pickup point. It couldn't be that difficult to do.