Advice on unlock request form

[Anonymous]

Hello, I have recently tried twice to unlock an iPhone 5S using the online request form. On both occasions, the reply I receive says the mobile number is not associated with the IMEI but both the number and the IMEI are 100% correct and have been checked before submitting the information. Does the SIM card associated with the number have to be in the phone at the time the unlock is requested? I am using a Giffgaff sim at the moment so the 02 sim has not been used while requesting the unlock.

Is there something that I'm doing wrong? The details I've entered are definitely correct, it's just the sim is not in the phone at the time of the requested unlock. Can someone advise me further please? Thanks!

[Anonymous]

Hi.

Just put in a non O2 uk SIM card and the process will complete. No need to hook up to iTunes with your model of iPhone.

Use the email address that is associated with your account.

You can go into your myo2 online and change your e mail there.


Or CS can do it for you.

[Anonymous]

Ok, just submitted now so I'll wait to get the email and report back.

[Anonymous]

Fingers crossed.

Awaiting a positive update.

[Anonymous]

Let us know if it works:)

[Anonymous]

It got denied because of multiple requests, eurgh. 😞 What should I do now?

[Anonymous]

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@Anonymous wrote:
It got denied because of multiple requests, eurgh. 😞 What should I do now?

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Ring CS on 202 or From a landline 0844 809 0202 > 5p

[jonsie]

Your best option now is to call customer service on 4445 or from a landline  0844 809 0222 5p / min if the sim is P&G.