Re: Adding cellar data plan to Apple watch

D0nm4n · ‎08-07-2023

Hello all, hope some one can help

i am trying to use the phone app to add a cellular plan to an Apple Watch that I have used on other network providers. I have been through the forms and tried all of the suggestions, but no joy. I still get either

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

or

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15

@O2Lisa

please help

madasaf1sh · ‎08-07-2023

@D0nm4n

There is an issue between Apple and o2 which is causing issues activating the Lisa isnt on shift, but have you actually called 202 ?? As they should be able to help?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

D0nm4n · ‎08-07-2023

Hi @madasaf1sh

yes I should have mentioned that have called 202 on a number of occasions, but no luck…

MI5 · ‎09-07-2023

@O2Sarah- is next in duty Monday morning @D0nm4n

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Sarah- · ‎10-07-2023

Thanks for the tag @MI5

@D0nm4n I will send you a private message so we can look into this.

O2

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