5s - 3G hardly works. Never connects to wifi hotspots

[Anonymous]

Hi there.

Ive had problems with my iPhone 5s for a while and it's really frustrating me. I dont know if it is the phone or O2.

Most of the time when 3G is showing, I cant connect to internet etc. This happends in various area's including Newcastle Quayside, Gateshead MetroCentre, Nottingham City Centre and various other places.

If there is a wifi hotspot in the area, the phone will sometimes connect via wifi settings > connect to network. It will try to launch a sign in page with URL something like "airport.us" and will just hang. I have to switch the phone off and on then connect to wifi and display the hotspot login page if I am lucky. I have been in hotels and had my laptop & work Blackberry on Vodafone pick up and connect to the the wifi hotspot without any issue's.

In the Cellular settings ai Have a setting to 'enable 4G'. This appeared after an update to IOS (cant remember which release). It may be a conicidence, but Im sure these issue's happend when this option appeared. I dont have a 4G contract. Swirching this setting off and on somestimes turns 3G off and on. Othertimes it does nothing.

Has anyone else had issue's like this ?

[adamtemp64 · Accepted solution]

Not personally and travel for work a lot

I would book an apple genius appointment and get the handset checked.

My 5s on a 4g contract swaps between all the options depending on locaiion for data  gprs edge 3g and 4g and wifi connects fine in costa coffe, mcdonalds, motorway services etc.

Congestion can be an issue in city centers on 3g data/calls but check on http://status.o2.co.uk for local issues.