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iphone ios%2014%20connects%20to%20O2%20wifi%20but%20no%20internet

BobzieB
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My iPhone 7 (iOS 14) connects to local O2 hotspots but I cannot get internet access. This has only been a problem for the last couple of months and I am only aware of it because, until it occured, I used the Sainsbury's SmartShop app in my local store. Now the app hangs as it can find no connection. I can login to the app via 4G but the coverage is very poor in the store. I can also login via my home wifi.

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MI5
Level 94: Supreme
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@BobzieB 

It's a problem with the hotspot you are trying in Sainsbury's if your WiFi works OK elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@BobzieB 

It's a problem with the hotspot you are trying in Sainsbury's if your WiFi works OK elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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