4G Hotspot not working

yrsturner · ‎26-04-2020

I have been working from home using particularly poor internet and tried to use my 4G to connect. I can connect my iPad through the hotspot but when I use my laptop it tells me the device is not connected to the internet. It worked from my Android device not long ago (a month) and now I have an iPhone it has this issue. I can’t find a simple solution. Any help please? iPhone 11 Pro.

MI5 · ‎26-04-2020

@yrsturner

You need to go into the network settings on your laptop and turn off metered connection.

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gmarkj · ‎26-04-2020

Does tethering work with the idata bolt on too?

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MI5 · ‎26-04-2020

Yes it's required but as the iPad connects it must be enabled already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎26-04-2020

Thanks. Wasn't sure.

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Link to our guide on how to contact them can be found here

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