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3G data usage

Anonymous
Not applicable

on ‎13-10-2014 07:11

on ‎13-10-2014 07:11

My 3G data usage is constantly running out added three bolt one this month it seems to be ever increasing!
I can't find on the website where my usage is detailed only an overall amount. Please advise where I can find this detail & also advice as to why my data usage keeps running out!
Message 1 of 19
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Anonymous
Not applicable

on ‎14-10-2014 08:17

on ‎14-10-2014 08:17

Hi

That is a conundrum as no connection should have occured when Mobile Data is turned off.

You could ask O2 when the connection happened.

Apple did include a patch to rectify a bug that was allowing data connection when receiving normal texts. This should have been rectified by iOS 8.0.2
Message 11 of 19
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Anonymous
Not applicable

on ‎14-10-2014 08:20

on ‎14-10-2014 08:20

This is the link to iOS 8.0.2 and what it fixed

http://support.apple.com/kb/DL1758

"Fixes an issue that could cause unexpected cellular data usage when receiving SMS/MMS messages"
Message 12 of 19
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Anonymous
Not applicable

on ‎14-10-2014 08:45

on ‎14-10-2014 08:45

I'm on version 8.0.2
Message 13 of 19
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Anonymous
Not applicable

‎14-10-2014 08:56 - edited ‎14-10-2014 08:57

‎14-10-2014 08:56 - edited ‎14-10-2014 08:57

Okay well that's all I could find in connection to the recent iOS.

It's an avenue to follow advice to have a Genius Bar at an Apple Store to run a diagnostic via an appointment.

An end user can report back issues here https://www.apple.com/feedback/ too.
Message 14 of 19
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Anonymous
Not applicable

on ‎14-10-2014 11:01

on ‎14-10-2014 11:01

Is it normal it uses 6.6mb just go check emails and facebook?
Message 15 of 19
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Anonymous
Not applicable

on ‎14-10-2014 11:03

on ‎14-10-2014 11:03

Do you have auto play of videos on Facebook disabled.

Emails with attachments such as images use more data for example.
Message 16 of 19
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MI5
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In response to Anonymous
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on ‎14-10-2014 11:05

on ‎14-10-2014 11:05

@Anonymous wrote:
Is it normal it uses 6.6mb just go check emails and facebook?

How long is a piece of string?

Perfectly normal if your emails had downloaded attachements and facebook was very busy...

Not normal if just one email and one update on facebook 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 19
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Anonymous
Not applicable

on ‎14-10-2014 13:49

on ‎14-10-2014 13:49

I will check the facebook videos settings - where do I find this?
Message 18 of 19
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎14-10-2014 13:51

on ‎14-10-2014 13:51

Open the app and go into settings. Look for "Video Autoplay" and turn it off or WiFi only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 19 of 19
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